Returns & Refunds Policy
We want our customers to shop with confidence. This policy explains how returns and refunds work for orders delivered within Germany and other European countries.
How to Request a Return
Contact Support
Contact our support team with your order number
Share Details
Provide a brief explanation and photos if applicable
Get Instructions
If approved, we will send you return instructions
Refund or Replacement
Refunds are issued to the original payment method after approval
Return Policy
Return Window
Non-food, eligible items can be returned within 14 days of delivery. Food and perishable items have special conditions (see below).
Food & Grocery Items (Important)
- Opened or used food items are not eligible for return or refund.
- Perishable items cannot be returned once delivered.
- Refunds or replacements are only possible if the wrong item was delivered, the item arrived damaged, or the product was expired at delivery.
- Any issue must be reported within 48 hours of delivery with clear photos.
Condition Requirements
- Items must be unused, unopened, and in their original packaging.
- All original labels, accessories, and seals must be intact.
Non-Returnable Items
- Opened or used food products.
- Perishable grocery items.
- Items damaged due to misuse or improper storage.
- Personalized items.
- Gift cards or vouchers.
- Sale or promotional items (unless defective).
Return Shipping
If the return is due to our error (wrong or damaged item), we will cover the return cost. In other approved cases, return shipping costs may be deducted from the refund amount.
Refund Process
Refunds are issued to the original payment method. Processing time is 5-10 business days after approval. You will receive an email confirmation once the refund is processed.
- Refunds are processed to the original payment method
- Processing time: 5-10 business days after approval
- You will receive an email confirmation once processed
Cross-Border Orders (Europe)
- Delivery times may vary by country
- The same return eligibility rules apply
- Customers are responsible for additional return shipping costs unless the issue was caused by us
Need Help with Returns?
Contact our customer service team at support@mirchicart.com for assistance